r7store Casino & Sportsbook FAQ
Users of r7store ask questions across several areas: how to open and secure an account, how deposits and withdrawals work, which sports and games we offer, how our loyalty programme functions, and what happens if they need support. This page answers the most common questions so you can get started quickly and understand our policies.
We have organized answers by topic — account setup, payments, games, loyalty, security, and support. Each answer is direct and includes the information you need to take your next step. If your question is not listed here, our support team is available during standard business hours via live chat on r7store or email.
For detailed rules on bonuses, wagering, and account restrictions, please read our terms and conditions and legal noticeThese pages cover offer eligibility, withdrawal limits, and jurisdiction-specific access rules. Remember that r7store services are available only where local law permits online wagering.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Games and marketsfootball betting, live-dealer tables, slots, esports, and tournament coverage
- Security, loyalty, and supportaccount protection, tier progression, and how to reach our team
We require two documents for KYC verification: a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Both documents must be clear, legible, and show your full name and date of birth. Upload them through your r7store account settings in the "Verification" section. Our compliance team reviews submissions during standard business hours. If a document is unclear or incomplete, we will request a resubmission. Once approved, your account is fully verified and you can withdraw funds. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, the same verification process applies regardless of location.
Withdrawal requests are reviewed during standard business hours. Once you submit a withdrawal, our team checks your account balance, verification status, and any active wagering requirements. This review typically takes a few hours. After approval, the funds are sent to your chosen payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). The time for funds to arrive depends on your payment provider; most mobile wallets process transfers within minutes, while bank transfers may take one to two business days. If your withdrawal is delayed, contact our support team with your withdrawal ID and registered email.
We protect your personal information using industry-standard encryption and secure servers. Your password is hashed and never stored in plain text. Payment information is processed through encrypted gateways and is never stored on our servers. Your account session is protected by a secure token that expires after a period of inactivity. We recommend enabling two-factor authentication (2FA) via email or SMS for added security. If you suspect unauthorized access, change your password immediately and contact our support team. We do not share your personal data with third parties except as required by law or to process your payments and withdrawals. For full details, read our privacy policy
Payments and transactions
To deposit via e-wallet, mobile banking, or local payment, log in to your r7store account and go to the "Deposit" section. Select your preferred payment method from the list. You will be redirected to the payment provider's app or website to authorize the transfer. Enter the deposit amount and confirm. Once the payment is processed, the funds appear in your r7store account balance within seconds. No additional fees are charged by r7store; your payment provider may apply standard transaction fees. You can deposit as many times as you wish. Each deposit is recorded in your transaction history. If a deposit fails, check your payment app balance and try again, or contact our support team with your transaction reference number.
Withdrawal requests are reviewed during standard business hours. Once you submit a withdrawal, our team checks your account balance, verification status, and any active wagering requirements. This review typically takes a few hours. After approval, the funds are sent to your chosen payment method — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). The time for funds to arrive depends on your payment provider; most mobile wallets process transfers within minutes, while bank transfers may take one to two business days. If your withdrawal is delayed, contact our support team with your withdrawal ID and registered email.
Withdrawal limits vary by payment method and account status. Generally, the minimum withdrawal is a small amount (check your account settings for the exact figure), and the maximum depends on your verification level and account history. Verified accounts have higher limits than unverified accounts. If you reach a withdrawal limit, you can request an increase by contacting our support team with proof of additional verification. Withdrawals are subject to any active wagering requirements from bonuses or offers you have claimed. If you have an active bonus, you must complete the wagering requirement before withdrawing bonus funds. Your account balance always shows which funds are available to withdraw and which are restricted.
Games and markets
We offer football markets covering Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major tournaments. You can bet on match outcomes, goal totals, player performance, and live in-play markets during matches. Our sportsbook also covers MotoGP, badminton, and esports tournaments including Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables feature blackjack, roulette, baccarat, and Dragon Tiger in multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Market availability may vary by region and time of day. Check the r7store app or website for current odds and available markets.
Are live-dealer games available on mobile?
Yes, live-dealer tables are fully available on the r7store mobile app and web app. Our live studios stream blackjack, roulette, baccarat, and Dragon Tiger in high definition. You can join a table, place bets, and interact with the dealer directly from your phone. A stable internet connection (WiFi or 4G) is recommended for smooth streaming. If your connection drops, your session is saved and you can rejoin the same table. Live-dealer games are available during extended hours; check the app for current table schedules and minimum bet amounts.
Yes, live-dealer tables are fully available on the r7store mobile app and web app. Our live studios stream blackjack, roulette, baccarat, and Dragon Tiger in high definition. You can join a table, place bets, and interact with the dealer directly from your phone. A stable internet connection (WiFi or 4G) is recommended for smooth streaming. If your connection drops, your session is saved and you can rejoin the same table. Live-dealer games are available during extended hours; check the app for current table schedules and minimum bet amounts.
How do I place a bet on Liga 1 matches?
To place a bet on Liga 1, log in to r7store, navigate to the "Sportsbook" section, and select "Football" or "Liga 1" from the menu. You will see upcoming and live matches with available odds. Click on a match to view betting options — win/draw/loss, goal totals, handicaps, and live in-play markets. Select your bet type, enter your stake, and confirm. Your bet is placed immediately and appears in your "Active Bets" section. You can track live scores and odds updates in real time. Once the match ends, your bet is settled and the result is recorded in your betting history. Winnings are added to your account balance automatically.
To place a bet on Liga 1, log in to r7store, navigate to the "Sportsbook" section, and select "Football" or "Liga 1" from the menu. You will see upcoming and live matches with available odds. Click on a match to view betting options — win/draw/loss, goal totals, handicaps, and live in-play markets. Select your bet type, enter your stake, and confirm. Your bet is placed immediately and appears in your "Active Bets" section. You can track live scores and odds updates in real time. Once the match ends, your bet is settled and the result is recorded in your betting history. Winnings are added to your account balance automatically.
Loyalty and support
How does the loyalty tier programme work?
Our loyalty tier programme rewards active players with points for every bet placed. Points accumulate in your account and can be redeemed for bonuses, free spins, or cashback. As you earn points, you progress through tiers — each tier unlocks higher point multipliers and exclusive offers. Higher tiers also grant access to VIP support, faster withdrawals, and special promotions during holidays like Idul Fitri and Idul Adha. Your tier status is displayed in your account dashboard. Points do not expire as long as your account remains active. You can check your current points balance and redemption options in the "Loyalty" section of your account.
Our loyalty tier programme rewards active players with points for every bet placed. Points accumulate in your account and can be redeemed for bonuses, free spins, or cashback. As you earn points, you progress through tiers — each tier unlocks higher point multipliers and exclusive offers. Higher tiers also grant access to VIP support, faster withdrawals, and special promotions during holidays like Idul Fitri and Idul Adha. Your tier status is displayed in your account dashboard. Points do not expire as long as your account remains active. You can check your current points balance and redemption options in the "Loyalty" section of your account.
When is live chat available?
Live chat is available during standard business hours on r7store. You can access it by clicking the "Support" or "Help" button in your account or on the website. Our team responds to chat messages within a few minutes during operating hours. If you contact us outside business hours, your message is queued and we will respond when support resumes. For urgent issues, you can also email [email protected] with your username and a description of your problem. We aim to respond to emails within one business day. Common issues — password reset, deposit problems, withdrawal status — are often resolved faster through live chat.
Live chat is available during standard business hours on r7store. You can access it by clicking the "Support" or "Help" button in your account or on the website. Our team responds to chat messages within a few minutes during operating hours. If you contact us outside business hours, your message is queued and we will respond when support resumes. For urgent issues, you can also email [email protected] with your username and a description of your problem. We aim to respond to emails within one business day. Common issues — password reset, deposit problems, withdrawal status — are often resolved faster through live chat.
What should I do if I forget my password?
If you forget your password, go to the r7store login page and click "Forgot password?" Enter your email address or username. We will send a password reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. If you no longer have access to your registered email, we can help you recover your account using your mobile number and identity verification documents. Contact support with your username and registered mobile number to start the recovery process.
If you forget your password, go to the r7store login page and click "Forgot password?" Enter your email address or username. We will send a password reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. If you no longer have access to your registered email, we can help you recover your account using your mobile number and identity verification documents. Contact support with your username and registered mobile number to start the recovery process.